FAQ
Auction Questions
What is a Buyer’s Premium?
A Buyer’s Premium is a percentage of the high bid that is added to the high bid to establish the final sale price.
How do I register to bid?
Visit our home page on our website, click register to bid and follow the registration steps on our bidding platform.
Why are auctions so popular?
The excitement of competitive bidding along with the thrill of the hunt create a buying and selling environment unlike any other.
If I am the winning bidder when does merchandise need to be removed?
We advise that all merchandise is removed within 3 days of the conclusion of the auction. If merchandise is not removed in the allotted time frame a storage fee will be applied.
Can I preview items?
Yes, our preview times are advertised on our bidding platform.
What forms of payment do you accept?
We accept cash, approved check and credit/debit cards. There is no additional fee for processing credit/debit cards.
What does “As Is, Where Is” mean?
This means you are buying the property exactly how you see it. No guarentees, unless otherwise advertised that way. We encourage all buyers to preview and inspect all merchandise before bidding.
What do you charge for commission?
Our average commission falls between 10% to 25%, that may vary depending on quantity and quality of consignments. Always call to discuss your merchandise so we can give you an accurate quote.
How far in advance should I plan my onsite auction?
We recommend eight weeks in advance to set up, advertise and market your items properly. The more time we have for advertising the better the results of the sale.
Who handles the advertising?
We handle all the advertising from start to finish. Our typical advertising consists of advertising on our website, social media pages, direct mail flyers and other various forms.
Storage Questions
What are the office and access hours?
Our office is open Monday through Thursday from 10am to 4pm each day. Tenant access is seven days a week from 5am-10pm.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as a driver’s license, passport, or state ID.
Am I required to store long term?
Store with us short or long-term. We offer flexible month-to-month leases.
What items am I not allowed to store?
Tenants are never allowed to store flammable or hazardous items, plants, animals, stolen or illegal goods, combustible or hazardous items. Contact us if you have questions about a specific item.
What security features do you offer?
Our facility is under 24-hour video surveillance. Your belongings are in safe hands.
Do you offer RV, boat, vehicle and motorcycle storage?
Yes, we offer outside parking storage along with indoor options as well. Please call for pricing.
Are there other fees at the time of renting a storage unit?
Yes, we require a $100 security deposit at the time of renting. This deposit is refundable within 30 days of the closure of your account.
What are the payment terms?
All payments are due on the first of the month. We accept cash, check and all credit|debit cards. If your account is 10 days in arrears a standard late fee will be applied. After 15 days our eviction process will begin.
Can I pay online?
Yes, through our website link on the homepage.
Do I need to give notice when I'm ready to move out?
It is the tenant’s responsibility to notify the facility that they will be moving out. Your lease continues until you have returned your keys or notified us.
